Getting your first withdrawal right is the real test of any iGaming platform — this guide shows you how to pass it.
Quick Checklist
- Complete your account registration and verify your email address.
- Submit valid KYC documents (passport, driver’s licence, or national ID) to avoid delays.
- Use the same payment method for deposits and withdrawals whenever possible.
- Check the wagering requirements on any active bonus before requesting a withdrawal.
- Ensure your account balance is not tied to an incomplete bonus.
- Withdraw during business hours (Monday–Friday) for faster processing.
Step-by-Step Sign-Up
- Visit Ruby fortune canada and click the Register button.
- Fill in your personal details: full name, date of birth, email address, and residential address.
- Choose a secure username and password. Enable two-factor authentication (2FA) if available.
- Check your email inbox for a verification link and click it to confirm your account.
- Log in to your new account and go to the cashier section to make your first deposit.
- Select your preferred payment method, enter the deposit amount, and confirm the transaction.
Wagering Calculation
Understanding wagering requirements is essential for successful withdrawals. For example, a common welcome bonus offers a 100% match up to C$500 with a 35x wagering requirement on the deposit plus bonus. Here’s how to calculate the total amount you need to wager before you can withdraw any winnings from the bonus.
Formula: (Deposit + Bonus) × Wagering Multiplier = Total Wagering Requirement
Example: You deposit C$100 and receive a C$100 bonus. Your total bonus balance is C$200. The wagering requirement is 35x on (deposit + bonus): (C$100 + C$100) × 35 = C$200 × 35 = C$7,000. You must place bets totaling C$7,000 before the bonus funds become withdrawable real money.
Note that not all games contribute equally to wagering. Slots typically contribute 100%, while table games like blackjack may contribute only 10% or even less. Always check the game contribution percentages in the bonus terms.
Licence & Player Protection
The platform operates under a licence from the Malta Gaming Authority (MGA) and, for players in Ontario, from the Alcohol and Gaming Commission of Ontario (AGCO). These licences ensure strict adherence to player protection standards, including fair gaming, data security (SSL encryption), and responsible gambling tools such as deposit limits, session timers, and self-exclusion options. In case of disputes, players can escalate issues to the relevant licensing authority, which provides an independent mediation process.
Financial Operations
Depositing and withdrawing funds is straightforward. Accepted deposit methods include Visa, Mastercard, Interac, ecoPayz, and bank transfers. Withdrawals are processed using the same method you used for deposit, subject to verification. Initial withdrawal requests may require additional KYC checks, which can take 24–48 hours. After approval, eWallet withdrawals are typically processed within 24 hours, card payments take 3–5 business days, and bank transfers may take 5–7 business days. The platform does not charge withdrawal fees, but your payment provider may apply its own fees.
When Things Go Wrong
- Withdrawal pending for over 48 hours: Contact customer support via live chat or email. Provide your account ID and transaction details. The support team can escalate the issue to the finance department.
- KYC documents rejected: Ensure all documents are clear, legible, and not expired. Upload a second form of identification if required. Common mistakes include mismatched addresses or blurred images.
- Bonus not credited after deposit: Check if you entered a valid bonus code. If the bonus is automatic, verify that you met the minimum deposit amount. Contact support with a screenshot of the deposit confirmation.
- Game contributions not counting toward wagering: Review the bonus terms to see which games count 100% and which are excluded or have lower contribution. Stick to slots with full contribution to meet requirements efficiently.
- Self-exclusion issues: If you need to restrict access to your account, use the responsible gambling options in your account settings. For immediate assistance, contact support to enforce a temporary or permanent self-exclusion.
- Technical glitches during gameplay: Clear your browser cache and cookies, or try a different browser. If the issue persists, report the exact time, game, and error message to support for investigation.
Worth Knowing
| Payment Method | Deposit Time | Withdrawal Time |
|---|---|---|
| Interac | Instant | 1–2 business days |
| Credit/Debit Card | Instant | 3–5 business days |
| eWallet (ecoPayz) | Instant | 24 hours |
| Bank Transfer | Instant | 5–7 business days |
Pro tip: Use eWallets for the fastest withdrawal speeds. However, note that if you used a credit card for deposit, the withdrawal may be forced back to the same card, which takes longer.
Quick Answers
How long does a withdrawal take after approval?
After KYC approval, eWallet withdrawals are processed within 24 hours, card withdrawals take 3–5 business days, and bank transfers take 5–7 business days.
Are there any withdrawal fees?
The platform does not charge any fees for withdrawals. However, your bank or payment provider may impose a small fee for processing the transaction.
Can I withdraw before meeting wagering requirements?
No. If you have an active bonus, you must complete the wagering requirements before any withdrawal of bonus-related winnings is allowed. You can forfeit the bonus to withdraw your deposit balance, but you will lose any bonus funds.
Is the casino legal in Ontario?
Yes, the casino holds a licence from the Alcohol and Gaming Commission of Ontario (AGCO), making it fully legal and regulated for Ontario residents aged 19 and over.
What documents are needed for KYC?
You need a valid government-issued photo ID (passport, driver’s licence, or national ID), a proof of address (utility bill or bank statement dated within the last 3 months), and a copy of the payment method used for deposit (e.g., card photo or eWallet screenshot).
How do I reset my password?
On the login page, click “Forgot Password.” Enter your registered email address, and you will receive a password reset link. Follow the instructions to set a new password.
What games contribute most to wagering?
Slots generally contribute 100% to wagering requirements. Table games like blackjack and roulette often contribute 10–20%, and some games may be excluded entirely. Always read the bonus terms for specific game contributions.
Can I set deposit limits?
Yes, the platform offers responsible gambling tools. You can set daily, weekly, or monthly deposit limits in your account settings. These limits are permanent for the duration you set them and cannot be lowered immediately.
What should I do if I think my account has been compromised?
Immediately contact customer support to lock your account. Change your password and enable two-factor authentication (2FA). Support will guide you through additional security steps.
With the right preparation and knowledge of the process, withdrawing your winnings from the platform becomes a smooth experience. Always keep your documents ready, understand the bonus terms, and use secure payment methods. For any issues, the support team is available 24/7 to assist you. Good luck and play responsibly.